Refund policy

Refund Policy
At Livostore, we are committed to your satisfaction. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns
We accept return requests submitted within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

The product must be completely unopened, unsealed, and unused
The item must be in its original packaging, with all seals and protective wrapping intact
Products that have been opened, tested, or used — even partially — cannot be accepted for a refund due to hygiene and safety standards
We take these measures seriously to ensure the safety and integrity of every product for all of our customers.

How to Request a Return
To initiate a return, please contact our support team at support@shoplivostore.com with your order number and reason for return. Our team will review your request and provide return instructions within 1–2 business days.

Return Shipping Costs
The customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking confirmation.

Refund Processing
Once we receive and inspect your returned package, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business days. Please note that your bank or card issuer may require additional time to post the credit to your account.

Non-Refundable Items
The following items are not eligible for a refund:

Opened or used skincare products
Items not in their original condition or packaging
Returns requested after the 30-day window
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. In these cases, we will cover the return shipping and offer a full refund or replacement at no additional cost to you.

For any questions, please reach out to our customer support team at support@shoplivostore.com. We're here to help.